Shipping & Returns
Last updated: August 17, 2026
Shipping Policy
Shipping Methods & Rates
We ship worldwide from our fulfillment centers. Shipping rates and estimated delivery times vary by destination:
| Region | Standard (10-15 days) | Express (5-10 days) | Free Shipping |
|---|---|---|---|
| United States & Canada | $9.99 | $19.99 | Orders over $499.99 |
| Europe (EU + UK + CH + NO) | $9.99 | $19.99 | Orders over $499.99 |
| Asia & Pacific (JP, KR, AU, NZ, SG, etc.) | $9.99 | $19.99 | Orders over $499.99 |
| Rest of World | $12.99 | Quoted after order | Orders over $499.99 |
Shipping costs are calculated at checkout based on your delivery address. Free shipping applies automatically when your order subtotal meets the threshold for your region.
Order Processing
- Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
- Orders placed after 12:00 PM PST or on weekends/holidays are processed the next business day
- You will receive a shipping confirmation email with tracking information once your order ships
Customs, Duties & Taxes
For international shipments, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. We cannot control or predict these charges. Contact your local customs office for more information.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can track your package on the carrier’s website. If you have not received tracking information within 5 business days, contact us at [email protected].
Returns & Refunds Policy
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Electronic components must not be soldered, modified, or installed
- Proof of purchase (order number) is required
Non-Returnable Items
- Clearance or final-sale items
- Custom or special-order products
- Opened software or digital downloads
- Items damaged by improper use or modification
How to Initiate a Return
- Email [email protected] with your order number and reason for return
- We will send you a Return Authorization (RA) number and return shipping address
- Pack the item securely with the RA number clearly marked on the package
- Ship the item back to us (return shipping costs are the customer’s responsibility unless the item was defective or we sent the wrong product)
Refund Processing
- Refunds are issued to the original payment method within 5-10 business days of receiving the returned item
- You will receive an email confirmation when your refund is processed
- Shipping costs (original and return) are non-refundable unless the return is due to our error
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you, including return shipping.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.
Contact
Questions about shipping or returns? Contact us at:
Email: [email protected]
Response time: Within 48 hours (business days)
