This policy explains how returns and refunds work for parts ordered from GolfCartX. It applies to orders placed on this website and covers defective parts, wrong items and change-of-mind returns.
30-day return window
You can return an item within 30 days of the delivery date. To be eligible, the part must be unused, in its original packaging, and accompanied by the order number.
Electrical parts must not have been soldered, modified or installed. Once a controller, motor or charger has been wired into a cart we cannot resell it, so please check the part number and connector before installation.
Items we cannot accept
- Custom or made-to-order parts, including windshields cut to your dimensions
- Clearance and final-sale items
- Parts damaged by incorrect installation, modification or misuse
- Items returned more than 30 days after delivery
Custom windshields are produced to the drawing or dimensions you approve, so they cannot be returned for change of mind. If a custom panel arrives damaged, does not match the approved drawing, or does not fit the cart it was made for, we will remake it or refund it.
How to start a return
- Email with the order number, the part number and the reason for the return. Photos help.
- We reply with a Return Authorization (RA) number and the return address within two business days.
- Pack the part securely and write the RA number on the outside of the package.
- Ship it back. Return shipping is paid by the customer unless the part was defective or we shipped the wrong item.
Refund timing
Once the returned part arrives and passes inspection, we refund the purchase price to the original payment method. Refunds are usually visible within 5–10 business days, depending on the bank or card issuer. Original shipping charges are refunded only when the return is due to a defect or our error.
Wrong or damaged parts
If the part you received is not the one you ordered, or arrived damaged in transit, email us within 7 days of delivery with photos of the part and the packaging. We will send a replacement or refund the order, including shipping, at no cost to you.
Exchanges
If you ordered the wrong part and need a different one, we can exchange it within the same 30-day window. The fastest route is to place a new order and return the original part for a refund, so the correct part ships immediately.
Questions
Not sure whether your part qualifies? Send the order number and a photo to and we will check before you ship anything back.
