Frequently asked questions
How do I know which part fits my cart?
Start with the cart brand and model (Club Car DS, Precedent, Onward, Tempo; EZGO TXT, RXV; Yamaha G-series, Drive). Each product page states the models it fits and the reference number it replaces. If you are unsure, compare the number stamped on your old part with the number on the listing, or send us a photo of the cart and the old part.
How do I find the part number on my old part?
Most golf cart parts have a reference number moulded or stamped on the body, bracket or connector. Clean the part and compare what you find with the product page. If the number is worn off, send us a clear photo of the part and the cart model; we will confirm the closest match before you order.
Do you ship internationally?
Yes. We ship worldwide from our warehouse in Dongguan, Guangdong, China. Mainland China is not included in our online shipping destinations. Rates are calculated at checkout by destination.
How much is shipping and how long does delivery take?
Standard shipping is $9.99 and express is $19.99 for the United States, Canada, Europe and Asia-Pacific; Rest of World standard is $12.99, with express available by quote at . Standard delivery is 9-20 business days to the US and Canada, 9-20 to Europe and 5-18 to Asia-Pacific; Rest of World 15-32 business days. Express is 3-8 business days to the US and Canada, 3-7 to Europe and 2-7 to Asia-Pacific. Add 1-3 business days processing before dispatch.
Is free shipping available?
Yes, free standard shipping applies when your order subtotal is $500.00 or more; select Free Shipping at checkout. Express shipping is not eligible for free shipping.
Can I return a part that does not fit?
Yes, within 30 days of delivery. Items must be unused, unopened and in original packaging; electronic components must not be soldered, modified or installed. Email with your order number to get a Return Authorization (RA) number before sending anything back.
What if the part arrives damaged or defective?
Contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund at no cost to you, including return shipping.
Do you offer exchanges?
We do not process direct exchanges. Return the original item for a refund and place a new order for the part you need; the 30-day return conditions apply.
Are your parts genuine OEM parts?
Unless a listing states otherwise, the parts we sell are replacement parts identified by the OEM reference number they replace. The reference number is shown on every product page so you can match it to the part you are removing. We do not claim affiliation with the vehicle manufacturers.
Can I order by part number only?
Yes. If you already know the reference number, search it on the site or send it to us with the cart model; we will confirm the listing before you order.
Do you offer bulk, fleet or custom orders?
Yes. Use the B2B inquiry form for bulk quantities, OEM/ODM projects and private-label programs; include your estimated quantity and the reference numbers you need, and our team will reply with pricing and lead times.
How quickly do you reply to questions?
We reply to inquiries within two business days. For order issues, include your order number so we can check the shipment faster.
